MAP International

Job Title: Partnership and Innovation Coordinator

Work Location: Remote
Desk Location: Remote
Reports to: Chief Partnership and Innovation Officer
Employment Type: Full Time
Travel: 0 – 10%

JOB SUMMARY

The Partnership & Innovation Coordinator serves as a vital catalyst for success within our organization, empowering our Partnership & Innovation(P&I) team to maximize their impact through operational and administrative excellence. This role is the cornerstone of seamless collaboration between P&I and other internal teams and as well as external partnerships, ensuring that every initiative reaches its full potential. We're seeking an individual who thrives on creating order from complexity, finds joy in precision, and is energized by supporting others' success. The ideal candidate will be a masterful multitasker who can navigate various projects with agility and grace, while maintaining unwavering attention to detail. Through your dedicated support and organizational expertise, you'll help showcase MAP's commitment to excellence, reliability, and transformative impact in everything we do. This role is an opportunity to be the driving force behind our team's efficiency, enabling us to better serve our mission and demonstrate MAP's dedication to outstanding execution and meaningful results.


ESSENTIAL DUTIES AND RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

  • Support Chief Partnership & Innovation Officer with board reporting, PowerPoints, expense reporting and other administrative tasks, as assigned
  • Manage all voice mail messages from Call Center in a timely manner
  • Update CRM system (Agilon) of any contact updates for companies and enter in GIK WAC values when received into system monthly
  • Train new employees on MAP's internal and external innovation efforts
  • Complete monthly administrative tasks assigned for Innovation team
  • Assist Partnership & Innovation team with administrative needs, and research, as assigned
  • Represent Partnership & Innovation team in the Policies and Procedures Committee

RECURRING DONOR PROGRAM

  • Call, email, and text donors to address program inquiries, express gratitude, and resolve any account-related concerns
  • Manage subscription cancellations, offering alternatives and ensuring a positive donor experience
  • Update credit cards, as needed, to ensure consistent giving
  • Identify and resolve failed transactions or declined payments promptly through donor outreach
  • Regularly collaborate with the marketing team to review the program's administrative needs, address potential challenges, and ensure seamless execution

SPREADSHEET MANAGEMENT

  • Manage 'Do Not Solicit' notifications and spreadsheet
  • Manage missed purchased product order spreadsheet on a monthly basis
  • Update the daily orders/shipments being processed in the worksheet
  • Organize current and completed innovation projects in SharePoint for each fiscal year
  • Manage the Policy and Procedure History workbook as part of the Policy and Procedure Committee

REPORTING

  • Run reports for CR team and related companies such as monthly/annually GIK reports, quarterly shipping reports, tax letters, Open PO report, weekly receiving/shipping report, etc.
  • Update and email all staff weekly large volume partner shipping report
  • Create PowerPoint decks for Chapel updates
  • Support all feedback collection, data reporting, compliance and data visualization from Short Term Mission/Signature Programs

MEETING COORDINATION

  • Coordinate meetings and take notes during an active emergency response
  • Coordinate meetings and take notes for Innovation team

COMMUNICATION

  • Manage email communication that is generated from the company website
  • Speak to donors who are not in caseloads but require special care
  • Gather information for various internal teams for social media content and internal communications
  • Send out communications to Short Term Mission/Signature Program partners to collect feedback post mission trip

EVENT SUPPORT

  • Plan two yearly all-team meetings in Brunswick (hotel reservations, food/space/activity planning, etc.)
  • Work on Partnership & Innovation team event management administrative needs
  • Partner Conference assistance and planning

PROCESS AND PROJECT MANAGEMENT

  • Coordinate Partnership & Innovation team projects/processes that are vital to MAP's Mission (such as purchased product programs, running data reports, etc.)
  • Create product donation routers for every Gift-In-Kind (GIK) donation
  • Coordinate MAP mailings such as annual reports, folders, corporate gifts, etc.
  • Research potential corporate donors to bring in more Gifts-in-Kind donations
  • Upload all completed offers from Johnson & Johnson and Kenvue into POWER/BOAZ system and update other corporate product management systems as needed
  • Assist with troubleshooting cash and GIK donation issues as they arise
  • Assist MAP's Director, Emergency Response, during an active event
  • Conduct donor research for new donors assigned to the Philanthropy Team


ORGANIZATIONAL RELATIONSHIPS

This position will be reporting to the Chief Partnership & Innovation Officer and will be part of the Partnership & Innovation team. The Partnership & Innovation Coordinator will also work directly with the Partnership & Innovation leadership team and will be a liaison with a variety of other departments across MAP on behalf of Partnership & Innovation. Externally this role will work regularly with MAP donors.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

  • 5 or more years of experience working in an administrative function
  • HS Diploma or equivalent, required.
  • Bachelor’s degree, preferred.

OTHER SKILLS AND ABILITIES

  • Strong verbal and written communication skills
  • Experience in supporting business leaders
  • Strong keyboarding and data entry skills
  • Moderate to advanced skills in MS Office
  • Independent learner and self starter
  • Previous work experience which required strong organization skills
  • Ability to multi-task and switch activities often throughout the day
  • Experience successfully working remotely and maintaining a high quality of work
  • Approaches tasks with enthusiasm, maintains a cheerful demeanor even in challenging situations
  • Treats colleagues with courtesy and consideration, valuing diverse perspectives
  • Thrives in work activites that require a high level of attention to detail
  • Able to work in a fast paced environment and manage a heavy workload


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus during significant computer related work. Employee must be able to read, write, and speak English fluently.

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